Shipping policy

SHIPPING POLICY

DOMESTIC SHIPPING

  • All orders with in India are shipped through reputed & registered domestic courier companies
  • Orders are shipped within 3-5 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company.
  • OPUSRKID.COM is not liable for any delay in delivery by the courier company and only guarantees to hand over the consignment to the courier company within 4-7 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
  • Most orders are delivered within one week to Indian metro cities.
  • We ship on all weekdays (Monday to Saturday), excluding public holidays. 
  • Once the products are shipped from our location, we will send you the shipper’s reference number (airway bill number/docket number) along with the courier company details through WhatsApp.
  • Octroi or entry tax if any should be borne by the customer

SHIPPING TO MULTIPLE ADDRESSES

  • All products ordered in one Order number, will be shipped to one shipping address. If you need the products delivered to more than one shipping address place your orders separately with the different addresses.

PRODUCT AVAILABILITY

  • We make an earnest effort to make sure that merchandise listed on our website is available in stock and that the prices shown are correct. In the unlikely event when we’re not able to send your order or replacement due to unavailability of the product in our warehouse, we will inform you within a maximum of 2 working days from the date you place the order.

DELIVERY TIME

  • Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
  •  For tracking your order, a tracking link will be sent to your WhatsApp number through which you can track your order.
  • Shipping timelines for “made to order” will vary based on the individual product ordered. Shipping timelines will be intimated to the customer in advance.

TAMPER-PROOF PACKAGING

  • All our products are packed in secure tamper proof packaging. If you find that the package is tampered with please do not accept delivery of the same from the carrier. If the customer accepts delivery, it will be deemed that the product arrived in a tamper proof condition, and we will be unable to fulfil any exchange or refund request.

 

INTERNATIONAL SHIPPING

  • All international orders (outside India) would be processed within 4-5 working days and shipped through an international courier company.
  • Most orders may be delivered within 10-20 days to destinations outside India.
  • Shipping Charges are based on shipping destination.
  • Once the products are shipped from our facility, we will send you the shipper’s reference number (airway bill number/docket number) along with the courier company details through email.
  • You can track the status of your package through the courier’s website and track it using your AWB number or by contacting their local customer service centre.
  • The courier will attempt delivery twice at your specified shipping address, before they inform us that your package is not deliverable

CUSTOMS CLEARANCE FOR INTERNATIONAL ORDERS

  • For some countries, if the need arises, our carrier will have to get customs clearance for your goods before delivering them to you. Any additional taxes, import duties or customs charges levied in this process will be charged to you. You are liable to pay the carrier, for those charges in such cases.
  • Hence, we recommend you to be aware of the laws and regulations governing the import of goods in the country where you want the items to be shipped.

LIABILITY IN CASE OF LOSS OF GOODS DURING TRANSIT

  • OPUS and its affiliates are committed to deliver the goods to you on time and in good condition. However, OPUS and its affiliates have limited liability in case of any loss of goods during transit. The carrier will bear any loss in transit only to an extent of a limit that may change from time to time. Kindly be aware of the same  before you place order.

SHIPPING TO MULTIPLE ADDRESSES

  • All products ordered in one cart will be shipped to one shipping address. If you need the products delivered to more than one shipping address place your orders separately with the different addresses.

PRODUCT AVAILABILITY

  • We make an earnest effort to make sure that merchandise listed on our website is available in stock and that the prices shown are correct. In the unlikely event when we’re not able to send your order or replacement due to unavailability of the product in our warehouse, we will inform you within a maximum of 2 working days from the date you place the order.

DELIVERY TIME

  • Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
  • You can stay updated on the status of your shipment by visiting the the courier’s website and track it using your AWB number or by contacting their local customer service centre.
  • Shipping timelines for “made to order” will vary based on the individual product ordered. Shipping timelines will be intimated to the customer in advance.

TAMPER-PROOF PACKAGING

All our products are packed in secure tamper proof packaging. If you find that the package is tampered with please do not accept delivery of the same from the carrier. If the customer accepts delivery, it will be deemed that the product arrived in a tamper proof condition, and we will not be able to fulfil any exchange or refund request